Shipping policy

Shipping Policy Last updated: October 18, 2026

Thank you for shopping with ParPro & Co. This policy explains how we ship your order, what it costs and what to expect after you buy.

Where We Ship We currently ship within Canada only. Because fragrances contain alcohol, they're classified as dangerous goods and must ship by ground service.

Processing Time Orders are packed and shipped within 1-3 business days (Monday to Friday, excluding statutory holidays). You'll receive a tracking number by email once your order ships.

Delivery Time Most orders arrive within 2-8 business days after shipping, depending on your location. Remote areas may take longer. Delivery times are estimates, not guarantees. Carrier delays, weather and other events outside our control can affect them.

Shipping Rates Shipping costs and applicable taxes are calculated at checkout before you pay.

Free Local Pickup (Victoria, BC) Customers in Victoria can choose free local pickup at checkout. We'll email you when your order is ready. Your purchase receipt is required at pickup.

Free Local Delivery (Victoria and Surrounding Areas) We offer free delivery to Victoria and surrounding areas. Choose local delivery at checkout if your address is eligible. If your address isn't eligible, standard shipping rates apply.

Tracking Tracking can take 1-2 business days to update after your order ships. If you don't see any updates after 5 business days, email us and we'll look into it.

Address Accuracy Please double-check your shipping address before placing your order. We're not responsible for orders sent to an incorrect address entered at checkout. If we make an error, we'll fix it at no cost to you. Some workplaces and industrial sites don't accept deliveries, so if you're unsure, use your home address.

Order Changes & Cancellations Need to change or cancel an order? Email us as soon as possible. We can make changes until your order has shipped.

TAKE NOTE:  ParPro&Co. Inc. does not assume liability for nondelivery, partial delivery, delay, loss or damage to goods in transit due to conditions beyond control. All merchandise on invoice remains the property of ParPro&Co. Inc. until paid in full. Seller
reserves the right to refute any liability where Buyer or Buyer's agent, without
Seller's knowledge, ships merchandise to destination other than the one stated in
the invoice.

Questions? Email support@parpro.co and include your order number if you have one. We aim to respond within 24 hours on business days.