Refund policy

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ParPro & Co. Refund Policy

We want you to love your purchase, but if something's not quite right, we've got you covered.

Returns & Refunds You can request a return within 30 days of receiving your order. Because of the nature of fragrance, we can only accept returns of unopened, sealed bottles in their original packaging and resalable condition. Opened, tested or used fragrances can't be returned.

Damaged, Defective or Incorrect Items If your order arrives damaged, leaking or incorrect, email us within 7 days of delivery with your order number and photos. We will get in contact with the delivery company and let you know what the process is.

How to Start a Return:  Email support@parpro.co with your order number and the reason for your return. Once your return is approved, we'll send you the return address and instructions. Please don't send items back without approval, and don't return them to the manufacturer, because they won't be accepted.

Please Note

  • Return shipping is paid by the customer and is non-refundable, unless the item arrived damaged or incorrect.
  • Fragrances contain alcohol and must be returned by ground shipping only and packed securely.
  • Refunds go to your original payment method within 5–7 business days after we receive and inspect your item.
  • Local Victoria customers can arrange a drop-off return by email.

Thanks for shopping with ParPro & Co. We appreciate you!

Questions? support@parpro.co